Juanvelez will only accept returns on products that are identified as eligible for return or are received damaged. Once juanvelez confirms that your product was returned in accordance with this policy, your credit card or PayPal account will be fully refunded within 5 business days. The return address will be provided to you via email after you contact us at service@juanvelez.com.
If the return is caused by the consumer, the consumer should be responsible for the return shipping fee. The specific fee will be determined by the courier service you select.
If goods arrive damaged or incorrect due to our error, the consumer will not be responsible for the return‑shipping cost.
No restocking fee will be charged to customers for product returns.
Customers will be charged for shipping costs no more than one‑time (this includes returns). If your product arrives damaged, Juanvelez will accept returns for a full refund only following the Return Procedures set out below. Once juanvelez confirms you have received a damaged product and your return complies with our Return Procedures, your sole remedy will be either: (a) we will issue a full refund to your credit card or PayPal account equal to the amount charged for the damaged product (if you have already been billed for the product); or (b) we will refrain from charging your credit card or PayPal account for the damaged product.
Refund amounts will include the original applicable delivery fee.
Return Procedures
All returns must be initiated within 14 calendar days from the date you receive your product. All returned merchandise must be unused (not worn, washed, stained, damaged, or modified in any way). Items must be sent back following the instructions provided by our customer‑service team.
For items that qualified for free shipping at checkout, the customer is responsible for covering return‑shipping charges.
Any items returned without complying with our Return Procedures will be shipped back to you at your cost, and no store credit or monetary refund will be issued.
If you have any questions regarding returns, please reach out using the details listed below.
Store Information Store Name: Juanvelez Website: https://www.juanvelez.com
Customer Support Contact Email: service@juanvelez.com Phone: +1 980‑539‑1122
Business Address 1159 E 24th 1/2 St San Angelo, Texas, 76903 United States
Customer Support Hours Monday to Friday 9:00 AM – 6:00 PM (U.S. Central Time)
Messages are typically reviewed within 24 business hours. When contacting support about an existing order, including the order number and relevant details may help reduce response time.